Made to order
The designs shown are available to request. Pieces are made for each order rather than promised as ready stock. Materials and capacity are confirmed in your quote. We begin after the agreed payment and any required proof approval.
Timing that fits the piece
Before acceptance we confirm a production or fulfillment date, or a clearly described time range, in your quote. Tell us about a special occasion before ordering. Rush work and additional charges require a separate agreement. If timing changes, we will contact you to discuss the revised date and available options, subject to your legal rights.
Personalization and proofs
Names, initials, messages, finishes and design adjustments are subject to material and design suitability. Your quote records the agreed details and any charge. If a proof is needed, making waits for your written approval. Check spelling, dates, layout and orientation carefully. We remain responsible for producing the agreed design correctly. Approval does not excuse our manufacturing errors.
Changes and cancellations
Request changes before approval or production. We will explain any effect on cost and timing before proceeding. You may cancel before production starts for a full refund of amounts paid. Once personalized production starts, change-of-mind cancellation is not available. For non-personalized items, the standard return policy remains available where eligible. These conditions do not restrict statutory rights or remedies for a fault or studio error.
Natural character
Grain, texture, engraving tone and hand-applied finishes can vary between pieces. Screen colour and styled settings may also affect appearance. Variation is not permission to supply a materially different or defective piece. Packaging and scene props are included only when the product description or quote says so.
Need a hand? Contact the studio with your order reference.