Standard, non-personalized pieces
For eligible non-personalized items other than earrings, request a change-of-mind return within 14 calendar days after delivery or pickup. Items must be unused, unaltered and returned with their original packaging and included components. Email us before sending anything so we can provide return instructions. Dispatch the authorized return within 14 calendar days after those instructions.
Personalized work and earrings
Personalized or custom-made-to-your-specification pieces are not eligible for change-of-mind returns once production has begun. Earrings are not eligible for change-of-mind returns for hygiene reasons. Made-to-order alone does not make an otherwise standard design a personalized item. These exclusions do not apply to valid claims about defects, incorrect work, misdescription or other statutory rights.
Return costs and exchanges
For a change-of-mind return, you pay the return postage. Original shipping or delivery charges are not refunded unless required by law or we agree otherwise. No restocking fee applies. Use suitable protective packaging and retain proof of posting. An exchange depends on availability and any agreed price or postage difference.
Refund handling
After receiving and inspecting an eligible return, we will explain the outcome and, if approved, initiate the refund within 10 business days. Your payment provider may take additional time to post it. Refunds go to the original payment method where possible. Any shorter statutory deadline takes precedence. We do not require store credit where a monetary refund is legally due.
Cancelling before production
You may cancel before production begins for a full refund of amounts paid. Once personalized production has started, a change-of-mind cancellation is not available. For standard eligible pieces, return rights above still apply. Contact us promptly so we can check the actual production stage.
Problems and legal rights
For damage, a defect, incorrect personalization or a missing item, use our order-issues process. Reporting windows for our voluntary return offer do not shorten legal rights or hide remedies for a problem discovered later. Nothing here excludes legally required cancellation, repair, replacement or refund rights.
Need a hand? Contact the studio with your order reference.