TUHAMI Studio · Calgary, Alberta, Canada
info@tuhamistudio.com
Your studio order
TUHAMI Studio is an independent design and making studio based in Calgary, Alberta, Canada. Our customer support and privacy contact is the Studio Owner at info@tuhamistudio.com. The supplier’s full business name, business address and telephone number appear on your quote before acceptance.
Requests, quotes and acceptance
An inquiry or cart submission is a request, not a purchase, reservation or payment. A quote identifies the pieces, quantities, customization, fulfillment, timing and total we offer. Quotes remain open until the expiry shown. You may request corrections or a revised quote before accepting. A revised quote replaces the earlier open version. Accepting a complete quote records your agreement to that quote and its attached terms. Quote approval and payment are separate steps.
Pricing and payment
Prices and agreed totals are in Canadian dollars. Your quote itemizes products, customization, delivery and any tax lawfully charged. TUHAMI Studio is not currently collecting sales tax. International import charges may be payable separately to the destination authority or carrier. We do not add unapproved charges. Payment arrangements are confirmed with your quote. Where Stripe checkout is available, eligible payment methods appear there. Never send card information by email or inquiry form.
When making begins
Production begins after the agreed payment is received and any required personalization proof is approved in writing. Quote acceptance alone does not start production. Your quote states the production or fulfillment timing for your order. A preferred date in an inquiry is not a delivery promise.
Corrections and unavailable pieces
If we discover an incorrect price, unavailable material or an error before fulfillment, we will explain it and offer a corrected proposal or cancellation with a refund of amounts paid for what we cannot supply. We will not silently replace a design, material or finish.
Your rights and these terms
Our returns and customization conditions do not exclude rights or remedies available under applicable consumer law, including rights relating to faulty, misdescribed or undelivered goods and legally required cancellation or refunds. Alberta law governs to the extent permitted, without removing mandatory protections applicable where you live. We do not require you to waive those rights or accept mandatory arbitration.
Your copy and later changes
Keep your quote and acceptance confirmation. You can print or save the private quote page and its attached terms. The policy version attached to an accepted quote continues to apply to that order. Later website revisions do not retrospectively change your agreement. Contact us if you need another copy or help resolving an issue.
Need a hand? Contact the studio with your order reference.