Choose your arrangement
Request Calgary pickup, local delivery, shipping within Canada or an international shipping quote. An option on the request form is not confirmation that a destination is available. Your quote confirms the method, destination, charge and timing before acceptance.
Production and transit
Making time and carrier transit time are different. Your quote will distinguish them where shipping is involved and identify whether a date is an estimate or an agreed delivery commitment. Tracking is supplied when the selected service includes it. No universal free-shipping threshold or transit guarantee applies.
Calgary pickup and local delivery
Pickup is by appointment. We share the collection location privately after arrangements are confirmed. Do not travel to collect an order without an agreed appointment. For delivery, confirm the address and access instructions with us. If an appointment is missed, contact us to rearrange. Any additional charge requires your agreement first.
Addresses and returned parcels
Check your destination and provide the full delivery address before dispatch. A change of destination may require a new shipping quote. If a parcel is returned because of an incorrect address or non-collection, we will discuss redelivery and any actual additional charge before proceeding. We do not automatically discard orders or charge a new fee.
International orders
International availability is confirmed individually. Import duties, local taxes and brokerage or carrier handling charges may be payable by the recipient and may not be calculable in advance. We disclose known charges and do not promise duty-free delivery. Contact us before accepting if you need clarification.
Late, lost or damaged deliveries
Contact info@tuhamistudio.com with your reference if your order does not arrive as agreed, shows an unexplained tracking problem or arrives damaged. We will investigate with the carrier and discuss the appropriate remedy. We do not treat dispatch or a tracking scan alone as proof that all our responsibilities have ended. Applicable cancellation, delivery and refund rights remain in place.
Need a hand? Contact the studio with your order reference.